Privacy Policy

Downers Grove Chiropractic Spine and Injury Center - Communication Privacy Policy

Effective Date: 1/1/2025

At Downers Grove Chiropractic Spine and Injury Center , we are committed to protecting the privacy and confidentiality of your personal information. This Communication Privacy Policy outlines how we collect, use, disclose, and safeguard your communication-related data. By engaging with our services, you agree to the terms outlined in this policy.

1. Information We Collect:

  • Contact Information: We may collect your name, email address, phone number, and other contact details when you communicate with us.
  • Communication Content: We may collect information related to your communication with us, including emails, messages, and other forms of communication.

2. How We Use Your Information:

  • Communication Processing: We use your contact information to communicate with you and respond to your inquiries, requests, or concerns.
  • Service-related Communications: We may send you service-related announcements, updates, and administrative messages.
  • Improving Services: Your communication data may be used to analyze trends, track user interactions, and improve our services.

3. Information Sharing and Disclosure:

  • Third-Party Service Providers: We may engage third-party service providers to assist with communication services. These providers are contractually obligated to maintain the confidentiality and security of your information.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process.

4. Security Measures:

  • Data Security: We implement reasonable security measures to protect against unauthorized access, disclosure, alteration, or destruction of your information.

5. Your Choices:

  • Opting Out: You may choose not to receive non-essential communications from us by following the opt-out instructions included in the communication.

6. Information Protection: 

  • No Sale or Distribution: Your information will not be sold or distributed to third parties for marketing purposes.

7. Contact Information:

Downers Grove Chiropractic Spine and Injury Center
6800 Main St, STE 16
Downers Grove, IL 60516
Email: dr.decubellis@gmail.com
Phone: (630) 435-6461

8. SMS Messaging Terms & Conditions:

At Downers Grove Chiropractic Spine and Injury Center, you can opt-in to receive text message notifications. About these notifications:

  • Notifications may include appointment reminders, updates, and other information related to the services provided by Downers Grove Chiropractic Spine and Injury Center.
  • Messaging frequency varies.
  • Standard messaging rates and data charges may apply.
  • I can opt-out of receiving these SMS messages at any time by replying 'STOP' or by contacting Downers Grove Chiropractic Spine and Injury Center directly.
  • I can text 'HELP or OPTIONS' for help information.

9. Consent:

  • By engaging with our services and communicating with us, you consent to the collection, use, and disclosure of your information as described in this Communication Privacy Policy.

10. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  1. whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at dr.decubellis@gmail.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to dr.decubellis@gmail.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Main Street Chiropractic and Wellness Center (doing DBA as Downers Grove Chiropractic Spine and Injury Center)

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Main Street Chiropractic and Wellness Center (doing DBA as Downers Grove Chiropractic Spine and Injury Center) (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect
Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information
We use collected data to:

• Provide and improve our chiropractic care and treatment services
• Process transactions and payments
• Communicate with you about inquiries, appointments, and promotions
• Enhance website functionality and user experience
• Ensure security and prevent fraud
• Maintain records of your communication preferences and consent

3. SMS Messaging & Compliance
Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, patient support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message; no further messages will be sent unless you re-opt in
• All opt-out requests are processed within 24 hours

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply “HELP” for assistance or contact us at dr.decubellis@gmail.com
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use cases exclude text messaging originator opt-in data and consent. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:
• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely to deliver messages you’ve consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:
• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:
• In case of mergers, acquisitions, or sale of assets
• Your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent, which will not be shared with third parties except SMS providers.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking “unsubscribe” in our emails
• Opt-out of SMS messages by replying “STOP”
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Main Street Chiropractic and Wellness Center (doing DBA as Downers Grove Chiropractic Spine and Injury Center).

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:
Main Street Chiropractic and Wellness Center (doing DBA as Downers Grove Chiropractic Spine and Injury Center)
Phone: (630) 435-6461
Email: dr.decubellis@gmail.com
6800 Main St Suite 16, Downers Grove, IL 60516, United States.